This one-day course covers the communication process and how you can improve your own style of communication. Areas such as identifying and removing common obstacles, generational specific techniques, and successful multi-generation team development are focused upon.
Program Benefits:
- This program will help establish better lines of communication between individuals and keep those lines of communications open.
- Improves understanding and lessens miscommunication
- Simplified instructions and questioning between individuals
- Creates more relaxed exchanges of information, suggestions & directions
- Assists with better productivity of employees and cooperation of citizens
- Improves employee motivation, engagement and satisfaction
- Reduces conflict within the agency and with the public
Program Outline:
- Communication Basics
- Listening and Rapport Building
- Controlling Emotions
- Generational Differences & Communication Considerations
- Critical Communications
- Communicating While Making a Team
- Scenarios and Tying It All Together
Who Should Attend:
- Sworn and Civilian Personnel
- Front Counter Personnel
- Receptionists
- Police, Fire, School and Municipal Staff
- Interns
- Community Specialists
- Telecommunications Personnel