General
Your privacy is important to us at Municipal Police Institute, Inc. (“MPI”). This Privacy Policy explains how we collect, use, and protect your personal information when you use our virtual or in-person training services (the “Services”) or visit our website (the “Website”). Please note that this policy does not cover third-party applications or websites that may be accessible through our Website. We recommend reviewing the privacy policies of any third-party applications or websites you use.
Collection of Personal Information
When you use our Services or Website, we may collect personal information such as your name, email address, police department, and in some cases, financial information. We do not collect sensitive data like your date of birth or Social Security number.
By providing us with your personal information, you consent to its collection, use, and disclosure as described in this policy. You can withdraw your consent at any time by contacting us at support@mpitraining.com.
We also collect non-personal data, including cookies, browsing history, and IP addresses, to enhance your experience on our Website.
Use of Performance Data
We may collect and use performance data, such as statistics, bug fixes, and similar data (“Performance Data”) uploaded to our Website. MPI may use, edit, reproduce, and distribute such Performance Data for any purpose, provided it does not contain personally identifiable information
Use of Personal Information
We use your personal information to provide our Services, manage your access to restricted areas of the Website, and improve our offerings. Occasionally, we may use your information for market research or to inform you of services and offers that may interest you. You can opt out of these communications at any time by emailing support@mpitraining.com or by following the opt-out instructions in our emails
Disclosure of Personal Information
We may share your personal information with our employees, agents, or service providers to administer your account and provide the Services you request. We may also disclose your information to your employing agency or regulatory bodies, such as the Peace Officers Standards & Training Commission, the Municipal Police Training Committee, or E911, to confirm your training details.
We will not share your personal information with other third parties without your consent unless required by law or in the event of a breach of our terms of service, which may include fraud protection and credit risk reduction measures.
How Long We Store Your Personal Data
We retain your personal data in a form that allows us to identify you for no longer than is necessary for the purposes for which the data was collected and processed, unless a longer retention period is required or permitted by law. We may retain and use your personal data as needed to comply with our legal obligations, resolve disputes, enforce our agreements and rights, or if it is not technically feasible to remove it. Consistent with these requirements, we strive to delete your personal data promptly upon request, unless legal or regulatory requirements dictate otherwise.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Retention
We will retain your information for as long as your account is active or as needed to provide you with our Services. If you wish to cancel your account or request that we no longer use your information to provide you with our Services, please contact us at support@mpitraining.com. Upon such a request, we will take reasonable steps to delete your personal data, unless we need to retain it to comply with our legal obligations, resolve disputes, or enforce our agreements.
We maintain one or more databases to store your personal data and may keep such information for as long as it is necessary to fulfill the purposes outlined in this policy. The duration for which we retain your personal data depends on the nature of the data, the purpose for which it is processed, and the legal or regulatory requirements applicable to its retention.
Cookies and Tracking
Our Website uses cookies—small data files stored on your device—to improve your experience, such as user authentication, preference tracking, and analytics. We may also use cookies in emails to see if you open them and click on links. Third-party advertisers may also use cookies according to their privacy policies. You can disable cookies in your browser settings, but doing so may affect your use of certain features on our Website.
Security
We take your privacy and security seriously, using measures like SSL technology to protect your data. However, no method of transmission over the internet is entirely secure, and we cannot guarantee the absolute security of your information. If you have security concerns, please contact us at support@mpitraining.com.
International Visitors
Our Website is operated in the United States. By using the Website, you consent to your information being transferred to and processed in the U.S., where data protection laws may differ from those in your country.
Users Only of Legal Age of Majority
Our Services are intended for individuals 18 years or older. By using our Website, you affirm that you are at least 18 years old. If you are under 13, you are not permitted to use our Services or provide any personal information.
Your Rights Regarding Your Data
If you would like to review, correct, or delete any of your data that we have collected, please contact us at support@mpitraining.com. We will respond promptly, either fulfilling your request or asking for additional information to verify your identity. MPI does not discriminate against individuals who exercise their data privacy rights.
Specific Rights
- Right to Access: You can request a copy of the personal information we hold about you.
- Right to Disclosure: You are entitled to information about how we collect and use your data, including categories of information, sources, purposes, and disclosures.
- Right to Correct: You can ask us to correct any inaccurate personal information.
- Right to Deletion: You can request that we delete your personal information, subject to legal exceptions.
- Right to Opt-Out of Marketing: You can opt out of marketing communications at any time.
- Right to Non-Discrimination: We will not treat you differently for exercising your privacy rights.
Fulfillment Policy
MPI aims to ensure timely and accurate fulfillment of all orders, whether they involve physical products, digital products, or training services. Below is a detailed explanation of our fulfillment process:
Order Confirmation
Upon placing an order, customers will receive an email confirmation detailing their purchase. Please review the order confirmation for accuracy and notify MPI immediately of any discrepancies.
Physical Products
- Processing Time: All orders are processed within 1-2 business days. Orders placed after 3 p.m. EST will be processed the next business day.
- Shipping and Delivery: Shipping times vary based on location and shipping carrier. Orders within the U.S. typically take 3-7 business days to arrive after processing. International shipping times vary. MPI is not responsible for delays caused by the shipping carrier or customs processes.
- Delivery Confirmation: Customers will receive a shipment tracking number once the order has been shipped. Please allow up to 24 hours for the tracking information to become active.
Digital Products
- Access and Delivery: Digital products will be made available immediately upon receipt of payment. Customers will receive an email with a link to download or access the digital product. For any issues with access, please contact MPI at dawn@mpitraining.com.
Training Programs and Events
- Confirmation and Access: After purchasing a reservation for a training program or event, customers will receive an email confirmation with details on how to access or attend the event. Any changes to the schedule or location will be communicated to the customer at least 24 hours in advance.
- Rescheduling or Cancellations: In the event of a cancellation by MPI, customers will be offered a full refund or the opportunity to reschedule. If a customer needs to cancel their reservation, they must do so at least 3 days before the scheduled event as per our Cancellation Policy.
Returns and Refunds
- Physical Products: Returns are accepted within 7 days of receipt if the product is in its original, unused condition and packaging. Customers are responsible for return shipping costs unless the product was received damaged or defective. To initiate a return, please contact MPI at dawn@mpitraining.com for return authorization and instructions.
- Digital Products: All sales of digital products are final and non-returnable due to the nature of digital delivery.
- Subscriptions and Memberships: Cancellations of subscriptions and memberships can be made at any time by contacting MPI at dawn@mpitraining.com. Cancellations will take effect at the end of the current billing period, and no prorated refunds will be provided for partial periods.
For more information or to address any fulfillment issues, please contact our customer service team at dawn@mpitraining.com.
California Residents
California residents have additional rights under Section 1798.83 of the California Civil Code. You may request information about our disclosures of your data for direct marketing purposes by contacting us at support@mpitraining.com or writing to:
Municipal Police Institute, Inc.
Attn: California Privacy Rights
353 Providence Road
South Grafton, MA 01560
Policy Changes
We may update this Privacy Policy occasionally. Changes will be posted on our Website, and your continued use of our Services means you accept those updates. We encourage you to review the policy periodically to stay informed.