Troubleshooting FAQ

Although MPItraining.com is accessable by almost any browser type and version, there are a couple configurations that we have found to work best with the MPI website. These two simple steps usually eliminate most problems:

1. We have found that the site runs slightly smoother when using Firefox as your browser.You can download Firefox for free here. If you prefer to use Internet Explorer, that's ok, but you may need to change your cookies settings to fix the Adobe Login issue as described here.
2. Although our presentations usually play with any version of Adobe Flash, the VIDEOS in the presentations play best with the latest version of Flash. You can get the latest version of Flash by going HERE

MPI's training programs are built with Powerpoint and Adobe Presenter and are streamed by the Adobe Connect Pro server.   Our videos are compressed at a data rate of no greater than 600Mbps, with most falling well under this rate.  These training programs rely on the Flash media player to play back  on a user's computer.  Having the proper Flash player and enough internet bandwidth are the two most critical factors in maintaining a smooth user experience.  We have provided links to download the Flash player and are currently integrating a Flash player detection component on our website to further streamline this process.

To determine a user's internet bandwidth speed we have provided a link to a site that calculates how much bandwidth a given computer has available.  Go to www.speedtest.net and follow the onscreen directions to determine your connection rate. If your connection is less than .5mbps then you should ask your IT department to increase your connection speed.

(NOTE: It is recommended that users have at least a broadband connection (DSL, Cable Modem, FIOS, T1).  Wireless connections are not recommended for Adobe Connect due to intermittent dropouts.)

You can find answers to most of the common problems by clicking the link below titled "Common Problems."